Complaints & Feedback Policy

Complaints, feedback, and reports can be submitted through MLAMH Support & Contact, where a ticket reference is created for follow-up.

Users may also contact hello@mlamh.net when needed, although the ticket system is preferred because it provides a clearer follow-up record.

Include the account email, issue category, relevant details, and any opportunity, transaction, or user reference where available.

Do not send passwords, card details, or other secrets that are not needed to handle the request.

Each request is reviewed according to its nature and priority. We may request additional information or identity verification before taking action affecting an account or personal data.

Some reports may take longer where logs, third-party communication, or legal verification are required.

For charges or refund requests, include the transaction or invoice reference where available and review the Refund & Cancellation Policy.

For misleading opportunities, misuse, impersonation, or prohibited content, include the relevant link or record reference and supporting details without publishing sensitive information publicly.