Refund & Cancellation Policy

This policy applies to amounts paid directly to MLAMH for a service, subscription, or paid feature when such service is available and enabled.

It does not apply to fees or payments agreed directly between talent, publishers, or other third parties unless MLAMH expressly received the payment as the service provider.

MLAMH respects consumer rights under applicable Saudi laws, including the E-Commerce Law where it applies to the contracted service.

Where a consumer has a statutory right to cancel a service contract within an applicable period and has not used or benefited from the service, the request will be handled in accordance with the applicable legal rules and exceptions.

Nothing in this policy limits any mandatory consumer right that cannot legally be waived.

Refund eligibility may differ once a service has already started or a substantial part has been performed at the customer's request, depending on the service and applicable law.

For managed casting or customized work, MLAMH reviews the work already performed before determining any refundable amount, if applicable.

If a user sees a duplicate charge or an amount different from what they approved, they should submit the transaction reference and details through the support center for verification.

Where an incorrect MLAMH charge is confirmed, the correction or refund will be processed to the original payment method where possible.

Submit a request through Support & Contact and choose Complaint or clearly state that the request concerns a refund.

Include the account email, transaction or invoice reference where available, the reason for the request, and any information needed to verify it.

Requests are reviewed as soon as reasonably possible once the required information is complete. After a refund is approved, the time for funds to appear may vary by bank or payment provider.